Design Thinking workshop with 300 European public servants

event, Events, Training

In June 2015 Dr Johnny Ryan of TOOLKIT.ie led a workshop with 300 European public servants and designers at the EU ‘Innovating Public Services in Challenging Times’ Conference. The event was part of a project to reform the public sector with human centered design organised by SPIDER. The workshop introduced civil and public service personnel from across Europe to Design …

TOOLKIT.ie in the Sunday Business Post on the Internet Of Things

Business Strategy, media, Technology

Due to his background, the Internet of Things has been an area of interest of Dr Johnny Ryan. As a former executive director of the Innovation Academy in University College Dublin and chief innovation officer at The Irish Times, Ryan has been at the forefront of helping businesses tackle and adapt to developing trends online, and recognises that IoT could …

Design discussion with IDEO.org, 3fE, and Irish Design 2015

Business Strategy

I spoke about design with John Collery (IDEO.org), Colin Harmon (3fE), and Laura Magahy (Irish Design 2015) in Dublin recently. Here are the highlights. As I wrote last year in The Irish Times, a happy customer is an extraordinary thing. So extraordinary that this first moment of happiness with a service can be a prelude to a long-term, perhaps even …

Design sprint with startups at The Irish Times for AIB Startup Academy

News

See full story at http://www.irishtimes.com/business/week-two-of-the-aib-start-up-academy-an-introduction-to-design-thinking-1.2088255 from 2 February 2015 Week two of the AIB Start-up Academy: An introduction to ‘design thinking’ Entrepreneurs to learn quick, inexpensive experiments to tweak or change a product This week, the 11 AIB Start-up Academy finalists will gather for the programme’s second module. The Academy lecturers will introduce the start-ups to “design thinking”. The instructors …

Business Model Canvas

Redesigning your business model

Business Strategy, media, News

Decision makers in business are challenged by complexity. This makes it hard to innovate and test out opportunities for future growth. Mastering simplicity is key to innovation. In 2004, Alexander Osterwalder wrote in his doctoral thesis that “all parts of a business have to be optimised and that details in a business model make the difference. Yet, few approaches and …

Design matters for business, for startups

Business Strategy

I originally published this piece in The Irish Times. Full story is at http://www.irishtimes.com/business/find-your-niche-and-put-focus-on-design-1.1991105  A report by Sir George Cox for the UK Treasury in 2005 started with definitions of three key ingredients that could enhance business competitiveness: creativity, innovation, and design. Creativity, Cox said, is the inception of new ideas, approaches to problems or discovery of new opportunities. Innovation is …

What start-ups need is proof, not passion

Business Strategy

I wrote this article for The Irish Times. Full story is at http://www.irishtimes.com/business/what-start-ups-need-is-proof-not-passion-1.1949565. After the dotcom bust, entrepreneurs came to realise the untested hunch was no longer adequate. In 1999, the start-up Webvan launched in the US with the intention of becoming the grocery service for online shoppers. It climbed to a multibillion dollar valuation at its IPO in late 1999, …

Designing services for smarter business

Business Strategy

I wrote this article on service design for The Irish Times, published on 5 September 2014. Article is at http://www.irishtimes.com/business/designing-services-for-smarter-business-1.1916748 The Apple user or Nespresso drinker appreciates not only the physical good, but the entire experience of interacting with the business A customer’s relationship with a service is often unpleasant and short. But occasionally something unexpected happens: a customer experiences …

Applying design thinking with students inside the Wayra startup incubator

media, News

I brought innovation students from UCD into the startup incubator Wayra in 2014, and wrote the following piece on the experience in The Irish Times on 4 July 2014. See full story here . Applying design thinking to start-ups Students from the Innovation Academy at UCD brought design thinking to client start-ups at the Wayra incubator, with interesting results Johnny …