Design discussion with IDEO.org, 3fE, and Irish Design 2015

Johnny Ryan Business Strategy

I spoke about design with John Collery (IDEO.org), Colin Harmon (3fE), and Laura Magahy (Irish Design 2015) in Dublin recently. Here are the highlights. As I wrote last year in The Irish Times, a happy customer is an extraordinary thing. So extraordinary that this first moment of happiness with a service can be a prelude to a long-term, perhaps even …

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Design matters for business, for startups

Johnny Ryan Business Strategy

I originally published this piece in The Irish Times. Full story is at http://www.irishtimes.com/business/find-your-niche-and-put-focus-on-design-1.1991105  A report by Sir George Cox for the UK Treasury in 2005 started with definitions of three key ingredients that could enhance business competitiveness: creativity, innovation, and design. Creativity, Cox said, is the inception of new ideas, approaches to problems or discovery of new opportunities. Innovation is …

service design masterclass

Designing services for smarter business

Johnny Ryan Business Strategy

I wrote this article on service design for The Irish Times, published on 5 September 2014. Article is at http://www.irishtimes.com/business/designing-services-for-smarter-business-1.1916748 The Apple user or Nespresso drinker appreciates not only the physical good, but the entire experience of interacting with the business A customer’s relationship with a service is often unpleasant and short. But occasionally something unexpected happens: a customer experiences …