Design Thinking workshop with 300 European public servants

Johnny Ryan event, Events, Training

In June 2015 Dr Johnny Ryan of TOOLKIT.ie led a workshop with 300 European public servants and designers at the EU ‘Innovating Public Services in Challenging Times’ Conference. The event was part of a project to reform the public sector with human centered design organised by SPIDER. The workshop introduced civil and public service personnel from across Europe to Design …

Design discussion with IDEO.org, 3fE, and Irish Design 2015

Johnny Ryan Business Strategy

I spoke about design with John Collery (IDEO.org), Colin Harmon (3fE), and Laura Magahy (Irish Design 2015) in Dublin recently. Here are the highlights. As I wrote last year in The Irish Times, a happy customer is an extraordinary thing. So extraordinary that this first moment of happiness with a service can be a prelude to a long-term, perhaps even …

service design masterclass

Designing services for smarter business

Johnny Ryan Business Strategy

I wrote this article on service design for The Irish Times, published on 5 September 2014. Article is at http://www.irishtimes.com/business/designing-services-for-smarter-business-1.1916748 The Apple user or Nespresso drinker appreciates not only the physical good, but the entire experience of interacting with the business A customer’s relationship with a service is often unpleasant and short. But occasionally something unexpected happens: a customer experiences …